We provide “LIFETIME REPAIR AND MAINTENANCE” warranty in Hong Kong. All items which are purchased under DR.SAFETY are included.
我們在香港提供“終身維修和保養”保修。 包括在DR.SAFETY下購買的所有物品。
Labour and inspection cost are FREE FOR LIFE to guarantee all the items are safety used by consumers. Shipping and Parts are excluded. You are welcome to bring the damaged item to one of our shops for repair.
人工和檢查成本是終身免費的，以確保所有物品都是消費者安全使用的。 不包括運輸和零件。 歡迎您將損壞的物品帶到我們的一家商店進行維修。
All our shops in Hong Kong are opened from 8:30 AM to 6:30 PM from Monday to Saturday. Sundays are closed and public holidays will be depended on special arrangements.
我們在香港的所有商店在周一至週六的上午8:30至下午6:30開放。 週日關閉，公共假期將根據特殊安排而定。
Hong Kong Hotline : (852) 2686 1118
International : (852) 3106 4628
香港熱線：（852）2686 1118
國際：（852）3106 4628
Dr.Safety receive claims under warranty for products which have failed due to reasons not covered by the Dr.Safety Lifetime Repair and Maintenance. One of the main causes of product failure which is not covered by warranty is when the damage is customer induced.
由於由於Dr.Safety終身維修和保養未涵蓋的原因而導致產品故障，Safety博士將根據保修獲得索賠。 保修未涵蓋的產品故障的主要原因之一是客戶造成的損壞。
Change of mind returns/exchanges:
改變主意的回報/交換：
We are pleased to offer reasonable returns or exchanges within 7 days after purchased.
我們很高興在購買後7天內提供合理的退貨或換貨。
With a receipt or tax invoice:
帶有收據或稅務發票：
- We can provide a refund 我們可以提供退款
- All returned goods must be unused, in original packaging and in saleable condition 所有退回的貨物必須未使用，保持原包裝且處於可銷售狀態
- Receipts and invoices must be valid and intact 收據和發票必須有效且完好無損
All refunds will be provided back in the original tender. Cheques will be refunded as cash (once bank processing of the cheque has occurred) and credit card refunds must be processed back onto a credit card together with 5% of administration charge deducted from the total amount of refund.
所有退款將以原始招標形式提供。 支票將以現金形式退還（一旦進行銀行支票處理），信用卡退款必須退還到信用卡上，並從退款總額中扣除5％的管理費。
Note: A credit card must be present to receive a refund.
注意：必須出示信用卡才能退款。
Without a receipt:
沒有收據：
We will record your proof of identification (eg. ID, drivers’ licence) when processing returns without a receipt. Without this, we may not be able to accept your return.
當處理退貨而沒有收據時，我們將記錄您的身份證明(例如ID，駕駛執照)。 沒有這個，我們可能無法接受您的退貨。
All goods for exchange must be unused, in original packaging and in saleable condition
所有要交換的商品必須未使用，保持原包裝和可銷售的狀態
PayPal:
Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.
退貨可以在店內或通過客戶支持通過電話進行。 使用PayPal購買的商品必須通過原始付款方式退還。 如果系統出於任何原因拒絕退貨，將提供替代招標。
Online purchases/exchanges:
網上購買/交易：
Online purchases can be returned either in-store with the invoice or by contacting our Customer Support team at info@dr-safety.com
可以使用發票在店內退還在線購買，也可以通過info@dr-safety.com與我們的客戶支持團隊聯繫來退還。
Exceptions:
例外情況：
Unfortunately we cannot offer a refund or exchange on the following items:
很遺憾，我們無法對以下物品進行退款或交換：
- Custom-made products 定做產品
- Any product/s specifically cut to size at your request 根據您的要求專門裁剪的任何產品
- Tinted paint 有色油漆
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
如果這些產品有故障，不適合特定目的或與樣品或說明不符，則仍可以退貨。
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.
我們建議您保留收據，因為我們可能需要證明您從我們這裡購買了產品。 我們的團隊成員將能夠為您提供退款，更換，維修或更換的建議。
Above policy may be changed at anytime without further notice. Please contact us directly before ordering if necessary.
[Hong Kong] Tel: +852 2686 1118
[International] Tel: +852 3106 4628
以上政策可能隨時更改，恕不另行通知。 如有必要，請在訂購前直接與我們聯繫。
[香港]電話：+852 2686 1118
[國際]電話：+852 3106 4628